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Customer Service
It’s part of our daily mission. Nippon Life Insurance Company, our
corporate parent, has grown to become one of the world's largest insurance
organizations. Our parent achieved this international leadership position
from a continuing focus on customers and then delivering what they want.
Over the years this has earned the loyal support and trust of its
customers. NLI America operates with the same focus on the
customer. A recent survey of 2,000 medical and dental claimants gave us a
90% approval rating.
Why Our Customers Choose NLI America
- Client Focused portfolio of products and options. Choices tailored to companies of all sizes.
- Single Call Solutions / Active Listening. Our centralized customer services center can put you in touch with our staff nationwide, with a single toll free call. Just call 1-800-YES-NLIA. We serve clients through our primary Branch Offices in New York City, Chicago, Atlanta and Los Angeles --- as well as through selected servicing offices of our product partners.
- Prompt Answers to questions and problems. If not immediately, we aim to respond by the next business day.
- Communication, Communication, Communication. Simplified language plan descriptions, employee documents and benefit payment explanations.
- Rapid and Accurate Processing of all transactions.
- Separate Toll-Free English, Japanese and Spanish customer service lines.
- Innovative Managed Care Services that control disability and health care benefit plan costs.
- Innovative Technology Support that maintains the human touch.
- Regular Service Quality Surveys to monitor customer satisfaction, to assure that services are always up to our quality standards.