If you want to be treated like a respected family member instead
of a number - you have come to the right place.
At Nippon Life Benefits, our focus on outstanding customer
service is part of our daily mission. Even more than that, it's a
part of our Japanese heritage. We take great pride in helping
quality businesses succeed. That's why we're always thinking of
ways to do more for our customers.
Take a look at just a few examples:
- Our client-focused portfolio of products and
options. Choices are tailored to companies of all sizes.
- Multiple preferred provider organizations for medical plans,
including two (2) national and dozens of regional organizations
offering clients and their members' choice of networks
- Single Call Solutions/Active Listening. Our
centralized customer service center puts you in touch with our
staff nationwide -- with a single toll-free call.
- Prompt answers to questions and problems. If
not immediately, we aim to respond by the next business day.
- Direct access to an assigned premium and eligibility
- Separate toll-free English, Japanese, Korean and
Spanish customer service lines.
- Communication, communication, communication.
We provide simplified language plan descriptions, employee
documents, and benefit payment explanations.
- Rapid and accurate processing of all
- Innovative Managed Care Services that control
disability and health care benefit plan costs.
- Innovative technology support that maintains
the human touch.
- Regular service quality surveys to monitor
customer satisfaction, to assure that services are always up to our