Contact Us
| For questions about your policy or help with PIN
services, please contact: |
Nippon Life Benefits Customer Service \ Claims
|
| Phone: |
1-800-374-1835* (English &
Spanish) |
|
Hours of Operation (Claims related): 7am - 7pm CST Monday -
Friday
Hours of Operation (Administration): 7am - 5:30pm CST Monday -
Friday |
|
|
1-800-971-0638 (Japanese) |
|
Hours of Operation: 8am - 6pm CST Monday-Friday |
|
|
1-877-827-8713 (Korean)
Hours of Operation: 8am - 5:30pm CST Monday - Friday
* Additional Languages available through Multi-language service
line |
| Fax: |
1-913-387-5986 (Japanese, Korean
Customer Service) |
| E-mail: |
Customer-Service@nipponlifebenefits.com
nippon-jcs@nipponlifebenefits.com
(Japanese)
nippon-kcs@nipponlifebenefits.com
(Korean) |
Claims information
|
| Medical, Vision and
Dental |
|
In-networks claims should be sent to the address on the back of
the member's ID card. Out-of-network claims, additional information
and general inquiries can be sent to the following address:
|
| Nippon Life Benefits |
| P.O. Box 25951 |
| Shawnee Mission, KS 66225-5951 |
|
Fax: 1-913-387-5915 |
Life and Short Term Disability Claims: |
| Nippon Life Benefits |
| ATTN: Group Claim Life & Disability |
PO Box 7948
|
Lake Forest, IL 60045-7948
|
|
Long Term Disability 1-877-448-1999: |
| Custom Disability Solutions |
| PO Box 9461 |
| Portland, ME 04104-5056 |
|
Group Plan Administration Information
For Group Plan Administrators
only
Premium payment Lockbox: |
| Nippon Life Benefits |
| 62348 Collections Center Drive |
Chicago, IL 60693-0623
|
|
For Overnight Mailing: |
| Nippon Life Benefits |
| 7115 Vista Drive |
West Des Moines, IA 50266
|
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